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📄 Return & Refund Policy

At LIVO PERFUMES, we take great care in ensuring every order is accurate and in perfect condition. However, if you receive a wrong or damaged product, we’re here to help.

✅ Return Eligibility

  • Returns are accepted within 7 working days from the date of delivery.
  • A return is only valid if:
    • You received the wrong product, or
    • The product was damaged upon arrival

🎥 Important Requirement

To be eligible for a return, customers must provide an unboxing video clearly showing:

  1. The sealed package being opened
  2. The issue (wrong or damaged product)

Note: Returns without an unboxing video will not be accepted.

🔁 Return Process

  1. Contact our support team at livoperfumes@gmail.com within 7 days.
  2. Include your order number, issue description, and the unboxing video.
  3. Once verified, we will arrange for return pickup or provide further instructions.
  4. After we receive and inspect the item, a refund or replacement will be processed within 7 business days.